US Airways lost David's bag on our trip home from Florida. We've been home now for 36 hours and we haven't heard anything from the airline, even though we've called many times and checked online. The online tool says that the bag still has not been found.
The thing is, the agent at the Orlando airport knew he put the wrong tag on David's bag, but he didn't bother to fix it. The exchange went something like this:
Agent: "Going to Seattle?" (holding 3 bag tags in his hand and looking around to see who was going to claim them. We only have 2 bags to check).
Us: raised our hands- "we are".
Agent: puts tags on the bags, puts them on the conveyor belt.
Agent: "Can I see your ID's?"
Us: Sure, here they are
Agent: Huh. that's odd. I've got an extra bag tag here. Accusingly, " you didn't tell me who you were before I put the tags on"
Me: (thinking in my head....I thought you were supposed to verify our identity before you slapped the bag tags on. Is it our job to tell you who we are without you asking? )
Agent: "Oh well, the bag will still get to Seattle." (turns his back to begin dealing with someone else).
Us: Confused...walking away...trying to feel better we reasoned that he said the bag would still get to Seattle, so we didn't need to worry about it.
US Airways apparently has the worst record for lost luggage among the national carriers. I don't doubt it given the lack of concern on their agents part.
2 comments:
We will absolutely NEVER, EVER again fly U.S. Airways... PERIOD.
I forgot to mention that not only have we lost some of David's favorite clothes and shoes, but we also lost the coveted 8 cans of Skyline chili I was so looking forward to! Darn it!
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